Are Neocate products out of stock due to the COVID-19 pandemic?
We are committed to maintaining availability of our products for the patients and customers who rely on them. At this time our supply chain has not been challenged by the COVID-19 pandemic and we have sufficient product inventory. We have also confirmed and secured supply of ingredients to provide continuity of on-going manufacturing.
If you require any further assistance, please contact us our US Customer Service Team on 1-800-365-7354 Monday – Friday, from 8.30am ET to 6:00pm ET and we will be glad to help.
Where can I find Neocate if it’s not available at my local retailer?
Neocate is available for purchase online at https://www.neocate.com/shop/hypoallergenic-formula-and-products/ or over the phone by contacting our US Customer Service team on 1-800-365-7354 from 8:30am ET to 6:00pm ET.
Formula is delivered directly to your doorstep within 5-7 business days. We also suggest using the Neocate store locator https://www.neocate.com/hypoallergenic-formula-and-products/where-to-buy/ to find stores in your local area that carry our products.
How can I confirm my online Neocate.com order, or get help with my online order?
Our customer service team is ready and available to assist you with any questions you may have with your online orders. Contact our US Customer Service team on 1-800-365-7354 Monday – Friday from 8:30am ET to 6:00pm ET.
What is Nutricia doing to ensure equal and sufficient access to Neocate?
As of now, we have sufficient product inventory to meet customer needs. We have also confirmed and secured supply of ingredients to provide continuity of on-going manufacturing.
Nevertheless, we want to make sure that everyone that relies on our products continues to have equal and sufficient access to them. We are therefore limiting direct orders through our Online Shop and our Customer Service by phone. Consumers can place one order per week and we have set order value limits that should allow everyone to order the amounts they need. Thank you for your understanding.
My child (or baby) is a WIC participant, I am not able to access my child’s (or baby’s) formula through my local pharmacy. What can I do?
We are sorry that you are unable to locate your Neocate product. We are not currently experiencing any supply delays to pharmacies related to COVID-19. Your local WIC office can assist in finding alternative WIC authorized pharmacies, close to your home.
For free, personalized coverage support call our Nutricia Navigator team by calling 1-800-365-7354 Monday – Friday from 8:30am – 6:00pm ET or visit https://www.neocate.com/reimbursement/ for more information.
I’ve experienced a change in coverage and have issues with accessing Neocate. What can I do?
We understand that product coverage may change, and we are committed to supporting your continued access to our formulas. Nutricia Navigator is a free service that explores coverage options and stands by your side until all questions have been answered. Contact Nutricia Navigator by calling 1-800-365-7354 Monday – Friday from 8:30am – 6:00pm or visit https://www.neocate.com/reimbursement/ for more information.
What is Nutricia doing to ensure the safety of its products?
As a global leader in medical nutrition, we operate at the highest level of quality and food safety standards. All our facilities operate at standards beyond the requirements of any country and are regularly FDA inspected. We continue to monitor the situation closely and have been implementing additional precautions as necessary.
The FDA has stated that it is not aware of any reports of human illness that suggest COVID-19 can be transmitted by food or food packaging. Nevertheless, we are taking all reasonable steps to ensure the continued safety of our products, including heightened controls to limit access to our offices, plants and distribution centers. We are also asking our suppliers to implement World Health Organization (“WHO”) recommendations with regards to the COVID-19.
